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Email destek@santix.app and we answer on working days. Please include your organisation name, your device (iPhone or iPad) and a screenshot if you can. Answers to common questions are below. The app interface is in Turkish; you can write to us in English.

Updated:

How do I reach you?

Sales, annual and enterprise plans
satis@santix.app

How do I delete my account?

In the app go to Ayarlar › Hesabımı sil (Settings › Delete my account). Your sign-in and account are deleted and your profile is anonymised. Project records you created belong to the organisation and stay with it. If you own an organisation that has other members, transfer ownership to an admin first. If you cannot open the app, email destek@santix.app from your registered address.

How do I cancel, and how do refunds work?

  1. On your iPhone or iPad open Settings and tap your name.
  2. Tap Subscriptions, choose Santix and tap Cancel Subscription.
  3. Cancellation takes effect at the end of the period; you keep access until then.

Apple collects the payment, so refunds are requested from Apple at reportaproblem.apple.com. Deleting the app or your account does not cancel the subscription. See the terms of use.

How do I change plan?

The organisation owner changes plan in the app under Ayarlar › Plan ve ödeme. Upgrades apply immediately, downgrades at the end of the period. Prices are on the pricing page.

What does “Kuruluşunuzun lisans kotası dolu” mean?

All seats on the organisation’s plan are in use. Every active user, including architects and subcontractors, uses a seat. An admin can remove an inactive member or move to a larger plan.

My invite code does not work

Invite codes have 8 characters and are valid for 14 days. Expired codes, or codes used when the seat limit is full, are refused. Ask the admin who invited you for a new code.

My drawing uploaded but was not processed

DWG, DXF and PDF files are processed on our server; large sets take from a few minutes to about half an hour, and the app shows the status. For DWGs with external references (xrefs), ask the architect to bind them and save again. If it still fails, save as DXF (R2010) or send us the file.

Records I entered offline were not sent

The “Çevrimdışı · N bekleyen” pill shows how many records are waiting on the device; they are sent automatically when the connection returns. If you see “N değişiklik gönderilemedi”, tap the pill to retry. Do not sign out or delete the app while records are waiting.